Terms And Conditions
Shipping: We offer fast shipping. Expect your order to be shipped within 24 hours. We will offer a tracking number with any package. If package requires signature, customer is responsible for checking the package before signing on it. Once a package is signed, shipping carrier will not accept any claim for damaged or missing products. If order was shipped out from manufacturer directly, we are not responsible for any missing packages. All issues are to be resolved with the orginial shipper.
**Same Day Shipping: If item is shipping out from our warehouse, we guarantee that you will receive a tracking number within 24 hours. We also try our best to ship it out the same day. If item is being drop shipped from the manufacturer, we cannot guarantee a tracking number within 24 hours.
Tracking Packages: We offer real time tracking! As soon as your package is shipped you will get an email from us with a tracking number and estimated date of arrival. For more info you can send an email to Sales@wheelsdc.com
Expedited Shipping: For expedited shipping please send us an email before you make an order or as soon as you complete your order.
International Shipping: We offer International Shipping, it's a flat rate of $250. It is 100% the customer's responsibility to know the laws if the country products are shipped to. Wheels Distribution Center is not hold accountable in any shape or form if product is not legal in an international country. If a product shipped internationally is returned, the customer is fully responsible for all the shipping fees. Other than shipping fees, same return policy applies as to US shipping.
Damaged Items: Please inspect all contents of your package as soon as you recieve it, and inform us asap if your package is damged. We will give you 3 days to inform us if there are any damages done to your shipment.
Missing items: We also give you 3 days to inform us if anything is missing from your package.
Vehicle Fitment: In case there was a defect or fitment issue, we are more than happy to help you resolve it directly with the manufacturer.
Pictures: We do our best to put actual product pictures, but please be aware that some pictures are generic. If you have any doubt please contact us before you make any purchase.
Vehicle Fitment: We do our best to make it clear which product fits which vehicle, but we are not responsible if a product does not fit your vehicle if you do not ask us first.
Returns: Some products are eligible for $20 processing fee and 20% restocking. Custom made orders are not eligible for returns. If any product has been installed, modified or damaged in any way, it is not eligible for return.
Methods of Payment: We accept payments directly on our website using Paypal checkout or by credit card and debit cards. We also accept payments over the phone using a credit card. To make a payment over the phone, please call 702-494-9435.
Custom Parts: We try and ship all products in stock in less than 24 hours of order completion. This does not include any custom built parts. Expect a turnaround time of 4 - 8 weeks on all custom build parts.If you are not sure if the part you are interested in is a stocked item or custom built, please contact Sales@wheelsdc.com before making a purchase. It is the customer's responsibility to double check if part is in stock before making a purchase. Returns are not allowed on any custom built product.
In order to be eligible for our price matching offer, a link of said offer must be provided. The $25 store credit does not apply to this purchase. This offer excludes prices from Ebay and Amazon. We have the right to refuse to honor the price match guarantee for any reason.
Order cancellation is not available for custom made parts.
Orders: All orders will be reviewed and processed before shipping. If order does not comply with our terms and conditions mentioned above, it will be cancelled and money will be 100% refunded to the buyer.
When placing an order with Wheels Distribution Center, direct on the website or through any of our channels (phone, Facebook, Ebay, Paypal invoice,etc..) you are fully agreeing to our terms and conditions. If you do not agree with any part of our terms and agreement, let us know as soon as possible and we will cancel the order.
Wheels Distribution Center has the right to refuse or cancel any order or return / exchange for any reason.
** Some restrictions may apply towards the $25 store credit or any other advertised coupon code. Please contact our sales representatives before making a purchase